You have just completed your first year as a registered nurse and have begun to think about applying for the next charge position that opens on your unit. You really like your unit manager and one of the charge nurses.
However, a couple of the charge nurses are rather rude and not very empathetic when they are harried and overworked. At times, the charge nurses are very frustrated, the team members pick up their frustration, and the unit becomes chaotic.
You feel that although these nurses are very good clinicians, they are not effective charge nurses. You know that you do not want to be like them should you be promoted. You would love to emulate your manager who is calm, supportive, and well-grounded emotionally. She is an excellent role model of a person with emotional intelligence, something you are not sure you have.
Decide what you can do to determine your emotional intelligence and identify at least three strategies you could use to reduce any deficiencies.
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