Communications Customer Service Representative Memorandum

Communications Customer Service Representative Memorandum

THIRD FORMAL LETTER ASSIGNMENT:

Bad News: Adjustment Refusals

As a customer service representative for a manufacturer of upscale kitchen appliances, you’re going to have to say no to Janet Hay’s request for a refund. According to the handwritten note she included with the food processor that she just shipped back to you via UPS, she had mail ordered the item almost three months ago, when it was on sale. She had then stored it until her niece’s wedding. But when the niece got around to using the food processor, it made a weird sound and gave off an electrical smell.

So, Ms. Hay has sent it back and is asking for a refund to her credit card. The problem is that Ms. Hay has waited too late to make this return. As the packing slip said, any defective products need to be returned within 60 days of purchase. After that, there is nothing you can do except recommend an authorized repair center.

Write to Ms. Hay to give her the bad news. See if you can figure out how to keep her goodwill and her future business. You’ll also need to resolve what to do with the defective food processor she returned.

Remember: Use either “FULL BLOCK” OR “MODIFIED BLOCK, INDENTED PARAGRAPHS”!

(See the e-Text, Bonus Chapter A, Document Formats.) Make up any information you need to have a good letter. For example, you may need to make up inside address information, company name, titles, etc. But… you are the writer of the letter. It will be signed by you. Check the Syllabus for the due date. Name the file: LASTNAME_3rdLetter. Check syllabus or assignment for due date.

LED 430 Research About Invisible Work by Daniels

I don’t understand this Communications question and need help to study.

a.)Expalin the meaning of the term “Invisibe Work”?b.) Who does Dr. Kolb remark is historically exploited to do “Invisible Work”?c.) Dr. Kolb refers to Lttle n and Big N negotiation. Explain what she means?

UChicago Authorization to Investigate Accounting Misconduct Memo Proposal

Write a memo proposal (in which you request authorization to research a real problem at a company or organization with which you are familiar. See the topic material and topic I attached below). This might involve adopting a new organizational structure, policy, procedure, product line, or piece of equipment; or pursuing a new mission, market, or line of research. Successful proposals will

1.demonstrate that there is a problem (i.e., provide evidence of its existence and its impact on the company/organization);

2.propose how to research the problem if authorized to proceed, including resources needed; and

3.anticipate objections and provide background, reasons, and evidence for the proposal.

The proposal should be addressed to someone in a position to act on it. The document should be 250-350 words in length, double-spaced. It should be attractively designed, using subheadings and Munter’s tips on the use of white space for high skim value.

PLACE THE ORDER WITH US TODAY AND GET A PERFECT SCORE!!!