Key Aspects of Motivational Interviewing
Listen rather than tell.
Adjust to, rather than oppose, patient resistance.
Express empathy through reflective listening.
Focus on the positive. Do not criticize the patient.
Gently persuade with the understanding that change is up to the patient.
Focus on the patient’s strengths to support the hope needed to make changes.
Avoid argument and direct confrontation, which can cause defensiveness and a power struggle.
Help the patient recognize the “gap” between where he or she is and where he or she hopes to be.
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