What happens with reward systems under CQI?
Question by Professor: What happens with reward systems under CQI?
Student: Lavina Owen
Continuous Quality Improvement is a management philosophy, which can be widely applied in various settings, be it manufacturing industry, health care organizations, educational institutions. CQI approach focuses on the process of doing things, rather the fault in the individual effort. Reward system is important element in CQI to recognise the efforts. Reward should include both verbal and written appreciation, which should be sincere and spontaneous. It should be based on measurable performance metrics and should be focused at translating employee satisfaction into productivity improvement and increased effort. Healthcare organizations must develop and utilize guiding principle of expected behavior.
The Continuous Quality Improvement(CQI) is also known as Quality Assurance whose aim is to build organization capability and ehnance the performance. Now under the CQI, only people will be rewarded who will have the performance on record while for people who are in the system but not performing on record will be left out. This is in case a good scenario that everything will have more documentation oriented working philosophy and thus can be verified and validated. In the other case, till the documentation practices are not there, few employees may be left out of rewards system and thus belief in the system stands a chance to be dissolved. Under this circumstances, a careful look should be taken and then reward system should be reorganized and implemented. Thus making the organization perform better and efficiently with proper system in place.
Johnson, J., K., and Sollecito, W., A. (2020). McLaughlin and Kaluzny’s Continuous Quality Improvement in Health Care. (fifth edition). Jones & Bartlett Learning. Burlington